New York City: Hotel Indigo Lower East Side (February 2017, May 2017)




My spouse and I stayed at the Indigo Lower East Side for two nights in mid-February 2017 and again for one night in early May 2017. (We encountered a serious problem during our first stay for which we were offered a second stay.) We reserved the room for our first stay online using the InterContinental website. (InterContinental Hotels and Resorts [IHG] owns the Indigo brand, as well as Holiday Inn, Holiday Inn Express, Crowne Plaza, Staybridge Suites, Candlewood Suites, Kimpton, EVEN, and Hualuxe.) For our repeat visit, we arranged our stay with the manager via telephone.

The main entrance to the Indigo Lower East Side is located on Ludlow Street between Houston and Stanton Streets, with a second entrance on Orchard Street. The Ludlow Street entrance features brick walls with painted directional signs, a wooden tunnel, and chandeliers that resemble tiers of bicycle tires. The Orchard Street entrance features cobblestone floors and allows non-guests to access the hotel’s restaurant and bar. The lobby area features high ceilings with walls of windows from which to enjoy the downtown view, varied seating choices, a few computers for guest use, and a small lobby cafe. Wi-Fi is complimentary throughout the hotel. The hotel’s amenities include a 24-hour fitness center (a small room located on the third floor, with a few pieces of equipment and a window/door that allows access to a tiny outdoor balcony area), an outdoor heated swimming pool and bar (open seasonally from May through September), restaurant Mr. Purple (a loft-like space with indoor and outdoor terrace, seating areas, and bars), and a private meeting room (including a 600-square foot room that seats up to 40 people and a 500-square foot terrace). Pets are permitted with a one-time fee, and the hotel offers beds, bowls, toys, and treats for your furry friend. The neighborhood inspired the unique furnishings and contemporary artwork seen throughout the hotel, including a piece that hangs from the sky lobby. (Only a concierge desk/bellman desk is located on the street level.) Varied graffiti-style artwork decorates the elevator lobby area of each guest floor (with interesting room numbers and lights); for example, some of the floor lobby areas contain a plywood backdrop papered with mock event flyers.

The Indigo Lower East Side offers 293 guest rooms, including 5 suites, spread over 26 floors in the following categories: standard (300 to 350 square feet), double deluxe (245 to 404 square feet), king deluxe (285 to 404 square feet), king grand deluxe (300 to 405 square feet), king superior terrace (285 to 330 square feet, plus the terrace), king studio (541 to 614 square feet), and king suite (541 to 614 square feet). We booked a king grand deluxe, and for our February stay, we were assigned Room 1205, a larger room that was positioned directly in front of one of the elevator banks; however, we were not bothered by noise. (The hotel offers at least four elevators: two are express elevators that run between the lobby and the fifteenth floor, and two other elevators stop at all floors from ground to 24). On our second stay, we stayed in Room 1007, which was also near the elevators, but again, we experienced no noise. (It looks like each floor offers three king grand deluxe rooms, located adjacent to each other and positioned in front of the elevators, with numbers ending in -05, -06, and -07.)

Our king grand deluxe room was one of the larger units and included a small seating area with sofa, chair, coffee table, and side table. However, the position of the furniture made it difficult to view the television (which was a wall-mounted flat-screen on a stationery bracket. (The TV would be easier to see from the seating area it were mounted a telescoping bracket that could be tilted outward; currently, the TV faces directly to the bed.) Our room contained a king-size bed, with a small nightstand on one side and a longer table on the other side. A sort of pushcart contained a Keurig machine and pods and a weighted minibar. (Do not move/remove any objects or you will be charged even if you do not consume them.) If you need an empty refrigerator, you might be able to request one from housekeeping like we did; however, we only received one on our first stay, not on our second. An ice bucket, glassware, and a cocktail shaker were located nearby. A large desk with chair offered plenty of space to work. The bathroom was large, with a double-size walk-in shower (no bathtub), lots of mirrors, adequate storage space, good lighting, fun patterned tile floors, toiletries by C.O. Bigelow (shampoo, conditioner, body lotion, shaving kit, dental kit, shower cap, makeup remover), and a sliding pocket door. Our closet offered two robes and two pairs of slippers, a luggage rack, and a small electronic safe. Décor accents include metal door handles, mirror frames, and shelves, interesting bedside lights, and a huge opaque glass panel printed with a retro-looking postage stamp design that divides the shower from the room. (You cannot see through the panel, nor does it seem to allow any light through it, so we are curious why the designer chose to use the glass insert rather than just applying the design to the regular wall. In any case, it is an interesting visual decorative element.)

We liked the location and the design of the Indigo Lower East Side, and the size of our room was generous.





















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