New York City: Hilton Garden Inn Central Park South/Midtown West (December 2017)

Hilton Garden Inn Central Park South/Midtown West - Centrally Located for Times Square, Rockefeller Center, and Central Park
My spouse and I stayed at the Hilton Garden Inn Central Park South/Midtown West for two nights on a weekend in early December 2017. We booked our stay online using the Hilton website, and we remitted Hilton HHonors points for a complimentary 2-night stay.
The HGI is located on West 54th Street, between 8th Avenue and Broadway. It holds the distinction of being the largest HGI in North America, with 400+ rooms in the categories of queen, king, second-floor king/queen/double deluxe with outdoor terraces, and king city view) spread over 30 floors. The day prior to our stay, we selected room 2704 during the online check-in process because that room offered a view of West 54th Street. However, we did not realize that we had chosen a handicap-accessible room, with provisions for auditory and mobility issues. The hotel offers a fitness center, business center, and pantry (all accessible 24 hours), as well as a doorman, bellman, and concierge. The adjacent Empire Steakhouse functions as the hotel restaurant, although it is frequented the public as well.
As previously mentioned, we received a handicap-accessible room that had an automatic door opener button, hearing-accessible “doorbell”, large tiled “foyer” that could accommodate a power wheelchair, roll-in shower with fold-down bench seat and both wall-mounted and hand-held spray attachments, grab bars in the bathroom, a free-standing closet/armoire with low hanging bars (the closet also held the single-use coffee maker, mini-refrigerator, microwave, iron, and ironing board), and extended pull bars to close the draperies. Besides those accessibility features, our room offered a king-size bed with a nightstand and reading lamp on each side and a long desk/television console/desk with a rolling chair. Next time, we would like to book one of the junior suites, because those units include a 400-square foot terrace, plus a deluxe bathroom with a separate shower and soaking tub.
We experienced some issues with the elevator on the weekend that we stayed, as well as with our electronic room key and with the electrical features in our room (the power strip/outlet block on the desk didn’t work, and we also had a burned out lightbulb in one bedside lamp). The issues were nothing that would prevent us from staying at this HGI again, particularly if we could score one of the terrace suites; however, with so many other Hilton properties in Manhattan, even several within the same neighborhood, we might try somewhere different next time.



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